Software with the help of a
Friendly Onscreen Coach
Project 5
Problem:
Our software client consistently deals with overwhelmed users of their
data visualization tools. They wanted a way to teach the software, but
also to keep learners focused on WHY they need to learn the software
and alleviate any concerns about its complexity.
Solutions:
We enhanced the course content with a learning agent in the form of
an on-screen avatar who greets the learner, and explains their role in
helping the learner navigate the software. Throughout the course, the
avatar re-connects with the learner in a friendly and engaging manner.
Uniquely PBD:
The avatar’s demeanor, communication style, and presence in the course
highlights how the software will make the learner’s life easier, instead of
putting emphasis on the complexity of the screens, data, charts, and graphs.